Shipping policy
We appreciate your trust in our products and services. This Shipping Policy outlines our practices concerning the shipment of our products. By placing an order, you agree to the terms set forth below:
- Shipping Destinations:
- Ultimate Torch ships products domestically and to select international locations. If you’re unsure about shipping to your location, please contact our customer service team.
- Processing Time:
- Orders typically get processed within 1-3 business days. Orders placed during weekends or holidays will be processed on the next business day.
- Shipping Rates & Delivery Estimates:
- Shipping charges will vary based on destination and the weight of your order.
- Once your order has been processed, you will receive an estimated delivery date. Please note that this is an estimate, and actual delivery may vary.
- Shipment Confirmation & Tracking:
- Once your order has shipped, you will receive a shipment confirmation email containing your tracking number(s).
- You can track your order using the link provided in the email.
- Customs, Duties, and Taxes:
- For international shipments, Ultimate Torch is not responsible for any customs, duties, or tax fees applied by your country. All fees imposed during or after shipping are the responsibility of the customer.
- Damaged Items:
- Ultimate Torch is not liable for any products damaged or lost during shipping. However, if you received your order damaged, please contact the shipment carrier to file a claim.
- Always save all packaging materials and damaged goods before filing a claim.
- Returns & Replacements:
- We do not provide refunds for items, but we do offer replacements for products with manufacturing defects. Please refer to our Returns Policy for further details.
- Insurance:
- Insurance can be arranged for your shipment at an additional cost. If you wish to insure your package, please notify us at the time of placing your order.
- Contact Us:
- If you have any questions or concerns about your shipment or require further assistance, please contact our customer service team at info@ultimatetorch.co.za.
Thank you for choosing Ultimate Torch. We are committed to ensuring that your products reach you in the best possible condition and within a reasonable time frame.
