Privacy Policy
Privacy Policy
Overview
This Privacy Policy explains how Ultimate Torch Online (“Ultimate Torch”, “we”, “our”, or “us”) collects, uses, stores, protects, and processes your personal information when you access our website, purchase products, communicate with us, or interact with our services.
By accessing our website, placing an order, submitting your information, or communicating with us electronically, you acknowledge that you have read, understood, and agreed to this Privacy Policy.
If you do not agree with this Privacy Policy, you should immediately discontinue use of our website and services.
Information We Collect
We may collect and process the following information:
Personal Information
Full names
Delivery addresses
Billing addresses
Email addresses
Telephone numbers
Company details
Payment references
Communication records
Order history
Technical Information
IP addresses
Device information
Browser information
Operating systems
Referrer URLs
User agent information
Geographic location data
Session information
Website interaction behaviour
Transactional Information
Purchases
Returns
Refunds
Payment confirmations
Delivery information
Customer support interactions
Marketing & Behavioural Data
Website browsing patterns
Ad interactions
Product interests
Social media interactions
Marketing preferences
We may collect information directly from you or automatically through our systems, analytics tools, cookies, advertising platforms, payment gateways, or third-party integrations.
Consent
By using our website and services, you expressly consent to:
The collection of your personal information
Processing and storage of your information
Communication with you electronically
Marketing communication where permitted
Transfer of information to service providers where necessary
You acknowledge that certain services may not function properly if required information is withheld.
How We Use Your Information
We may use your information for:
Order processing
Payment verification
Fraud prevention
Delivery coordination
Customer support
Warranty processing
Returns and refunds
Marketing communication
Analytics and website optimisation
Security monitoring
Legal compliance
Business administration
Internal reporting and operational improvement
We reserve the right to use communication records, order history, delivery confirmations, GPS records, photographs, CCTV evidence, customer messages, and courier records for fraud prevention, dispute resolution, chargeback defence, legal proceedings, and security investigations.
Communication Consent
By submitting your contact information, you consent to receiving:
Order updates
Delivery notifications
Customer support communication
Promotional messages
Marketing emails
SMS notifications
WhatsApp communication
Telephone communication
You may opt out of promotional communication at any time, however transactional communication relating to orders, disputes, security, or account matters may still be sent.
Sharing of Information
We do not sell personal information to unrelated third parties.
However, we may share information where necessary with:
Payment gateways
Courier companies
Fraud prevention providers
Website hosting providers
Marketing platforms
Analytics providers
Legal advisors
Debt collection agencies
Government authorities
Law enforcement
Insurance providers
Operational partners
Security service providers
We reserve the right to disclose information where required:
By law
To protect our rights
To prevent fraud
To investigate abuse
To respond to threats, harassment, or unlawful conduct
To enforce our Terms & Conditions
Fraud Prevention & Security Monitoring
Ultimate Torch reserves the right to:
Monitor transactions
Verify customer identity
Investigate suspicious orders
Retain communication logs
Record customer interactions
Use fraud detection systems
Blacklist abusive or fraudulent customers
We may retain:
IP logs
Device identifiers
Communication history
Delivery confirmations
CCTV evidence
GPS data
Courier records
Payment dispute information
for fraud prevention, legal enforcement, and operational security purposes.
Data Retention
We retain information:
As long as legally required
As necessary for operational purposes
For fraud prevention
For warranty and support records
For dispute resolution
For tax and accounting compliance
Data may remain archived in backups, logs, legal records, or security systems for extended periods where reasonably necessary.
Once no longer required, data will be securely deleted, anonymised, or destroyed where reasonably practicable.
International Transfers
Your information may be processed, transferred, or stored:
Inside South Africa
Outside South Africa
On international cloud infrastructure
By using our services, you consent to such transfers and processing.
While we implement reasonable safeguards, international data transfers may involve jurisdictions with different privacy protections.
Cookies & Tracking Technologies
Our website may use:
Cookies
Pixels
Analytics tools
Tracking technologies
Advertising identifiers
Session tracking tools
These technologies help us:
Improve website performance
Personalise user experience
Analyse traffic
Prevent fraud
Deliver advertising
Store preferences
Improve marketing effectiveness
Types of Cookies
Session Cookies
Used to maintain sessions and enable website functionality.
Persistent Cookies
Used to remember preferences and improve future browsing experiences.
Third-Party Cookies
Used by:
Advertising platforms
Analytics providers
Social media integrations
Payment gateways
You may disable cookies through your browser settings, although certain features of the website may not function correctly.
Security
We implement reasonable technical and organisational measures to protect personal information, including:
Secure servers
Restricted access controls
Payment gateway encryption
Security monitoring
Fraud prevention systems
However, no electronic system, website, server, transmission method, or storage system can be guaranteed 100% secure.
By using our services, you acknowledge and accept the inherent risks associated with online communication and electronic data storage.
Ultimate Torch shall not be held liable for:
Hacking
Data breaches
Viruses
Malware
Unauthorized access
Third-party attacks
System failures
Internet outages
Interception of communications
where such events occur beyond our reasonable control.
Third-Party Websites & Services
Our website may contain links to third-party websites, services, advertisements, or platforms.
Ultimate Torch:
Does not control third-party websites
Is not responsible for third-party privacy practices
Makes no guarantees regarding external services
Use of third-party platforms is entirely at your own risk.
User Rights
Subject to applicable law, you may request:
Access to your personal information
Correction of inaccurate information
Deletion of certain information
Restriction of processing
Withdrawal of consent where applicable
Identity verification may be required before processing such requests.
Certain legal, operational, fraud prevention, accounting, or security obligations may prevent immediate deletion of information.
Marketing & Advertising
We may use customer information for:
Promotional campaigns
Audience targeting
Retargeting advertisements
Behavioural advertising
Social media advertising
Email marketing
Advertising platforms may independently collect data subject to their own privacy policies.
Limitation of Liability
To the maximum extent permitted by law, Ultimate Torch and its affiliates shall not be liable for:
Indirect damages
Consequential damages
Loss of profits
Data loss
Reputation damage
Unauthorized access
Website downtime
Service interruptions
Third-party actions
Technical failures
All services are provided on an “as is” and “as available” basis without warranties of uninterrupted or error-free operation.
Changes to This Privacy Policy
We reserve the right to amend, update, or replace this Privacy Policy at any time without prior notice.
Changes become effective immediately upon publication on the website.
Continued use of our services constitutes acceptance of the updated Privacy Policy.
Governing Law
This Privacy Policy shall be governed by the laws of the Republic of South Africa.
Any disputes arising from this Privacy Policy shall be subject to the exclusive jurisdiction of South African courts.
Contact Information
Ultimate Torch Online
Email: ultimatetorchandmarketing@gmail.com
Website: www.ultimatetorch.co.za